Article Summary
ITIL 4 is a globally adopted IT service management framework that shifts IT's role from cost center to strategic partner in co-creating customer value. This article covers how ITIL 4 differs from v3, its agile service value chain, and its 7 guiding principles. You'll gain a clear foundation for understanding ITIL 4's core concepts.
The ITIL 4 framework helps IT teams navigate their organization’s digital transformation journey. We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution.’ Successful digital transformation involves interaction between people, process, and technology. This new digital world is an increasingly fast-paced and complex environment, requiring organizations to be more agile and better equipped to adapt quickly to new ways of working to succeed. ITIL 4 plays an important role in helping organizations streamline IT processes to be more agile and fuels your IT team’s ability to navigate change effectively.
Why become ITIL 4 certified?
So, if you are ITIL v3 certified already, why should you learn more about ITIL 4? Well, if you don’t begin to learn the ways of working and the changes to the framework, your current skill set could become outdated. If you already are an ITIL Expert under ITIL v3, you will be eligible for the bridge exam that will be released at the end of this year, so it is important to start learning ITIL 4 now in preparation for it.
Currently, only ITIL 4 Foundation has been released publicly, but the full line of ITIL 4 certifications will be released throughout 2019. During this year, both ITIL 4 and ITIL v3 will continue to be supported, but once ITIL 4 is fully rolled out, then ITIL v3 certifications and frameworks will be retired. Because of this, organizations will be shifting from ITIL v3 to ITIL 4 throughout 2019.
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Learning Platform for Business instructor Jason Dion explains how ITIL 4 plays an important role in helping organizations streamline IT processes to be more agile. This guide provides structured insights, proven methodologies, and actionable execution steps for modern professionals.
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